mawatoto Privacy Policy
This page describes what we collect when you use mawatoto and how we keep that data protected. We at mawatoto operate an online entertainment platform available where local law permits. Our service spans supported jurisdictions across Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We are committed to transparency about how we handle your personal information, account details, and payment records.
Our privacy practices reflect our commitment to operate within applicable regulations. We do not sell your data to third parties for marketing purposes. Instead, we use your information to verify your identity, process deposits and withdrawals, support your account, and comply with legal obligations. This policy sets out exactly what we collect, why we collect it, and how long we retain it.
If you have questions about how we handle your data, our support team is available during business hours via email and live chat. We respond to data-access requests and account-deletion inquiries within standard processing windows.
What we collect on mawatoto
We collect your email address, phone number, and full name when you open an account. These details are required for account verification and to contact you about your account status. We also collect your date of birth to confirm you meet our eligibility requirements.
When you deposit funds via DANA, e-wallet, mobile banking, or other payment methods, we record the transaction amount, timestamp, and payment method. We do not store your full payment credentials—only a reference token that allows us to process future transactions securely. Our payment processors handle the actual card or wallet data.
We collect your identity documents (national ID, passport, or driver's license) as part of our Know Your Customer (KYC) verification process. This is a legal requirement in supported jurisdictions. We also collect proof of address (utility bill, bank statement) to confirm your residential location. These documents are encrypted and stored separately from your account profile.
When you use mawatoto, we log your IP address, device type, browser, and approximate location (country and city level). We track which games you access, how long you play, and your account activity patterns. This helps us detect unusual account behaviour and prevent fraud. We also use cookies to remember your login preferences and language settings.
Data we collect
- Email, phone, full name, date of birth
- Identity and address documents (encrypted)
- Payment method references and transaction history
- IP address, device type, browser, location
- Game activity and account login patterns
- Support tickets and communication records
How we use your data on mawatoto
We use your personal information to verify your identity and prevent account fraud. Our compliance team reviews KYC documents to confirm you are who you claim to be. We cross-check your details against sanctions lists and fraud databases as required by law.
We process your payment information to execute deposits and withdrawals. When you request a withdrawal to your local payment or online payment account, we use your stored payment reference to route funds securely. We retain transaction records for accounting and dispute resolution.
We use your email and phone to send account notifications—login alerts, deposit confirmations, withdrawal status updates, and support responses. We do not send marketing emails unless you opt in. Our support team accesses your account history to help resolve login issues, payment delays, or game-play questions.
We analyse your gameplay data to improve our platform. We track which games are most popular, which payment methods users prefer, and which features need better documentation. We do not use your data to profile you for targeted advertising outside mawatoto.
Third-party processors and data sharing
Our servers may sit outside your jurisdiction. We use data centres in multiple regions to ensure platform stability. Your encrypted data is backed up across secure facilities. We do not share your personal information with unrelated third parties.
We work with payment processors to handle e-wallet, mobile banking, local payment, and online payment transactions. These processors see only the information necessary to complete your payment—your name, account number, and transaction amount. They are bound by their own privacy agreements and do not use your data for their own marketing.
We use a third-party identity-verification service to validate your KYC documents. This service receives your name, date of birth, and document images. It returns only a pass/fail result; it does not retain your documents after verification is complete.
We may disclose your information if required by law—for example, if a court orders us to provide account records or if we detect activity that violates our terms. We do not voluntarily share data with government agencies unless legally compelled.
Your rights and data retention on mawatoto
You have the right to request a copy of all data we hold about you. You can ask us to correct inaccurate information or delete your account and associated records. We process data-access requests within 14 business days. Account deletion is permanent and cannot be reversed.
We retain your account data for as long as your account is active. After you close your account, we keep transaction records for seven years to comply with financial regulations. We delete your identity documents and payment references after two years unless we are legally required to retain them longer.
We use cookies to store your login session and language preference. You can disable cookies in your browser settings, but this may affect your ability to stay logged in. We do not use third-party tracking cookies or allow advertisers to place cookies on mawatoto.
We do not sell your data. We do not share your information with marketers. We keep your account details encrypted and accessible only to our support and compliance teams.
Contact and updates
If you have questions about this policy or want to exercise your data rights, contact our support team. We respond to privacy inquiries during business hours. You can reach us via email or live chat on mawatoto. We also accept formal data-access requests in writing.
We may update this policy to reflect changes in our platform or legal requirements. We will notify you of material changes by email. Your continued use of mawatoto after an update means you accept the revised policy.